Return Policy
Your satisfaction is our priority
Our Commitment
At TrailGear Pro, we understand that the right gear is essential for your outdoor adventures. We stand behind the quality of our products and want you to be completely satisfied with your purchase. Our comprehensive return policy ensures you can shop with confidence, knowing we'll make it right if something isn't perfect.
Return Timeframes
Standard Items
30 days from delivery date
Most clothing, accessories, and non-technical gear
Technical Equipment
60 days from delivery date
Hiking boots, backpacks, tents, sleeping bags, technical outerwear
Extended Holiday Returns: Items purchased between November 1st and December 24th may be returned until January 31st of the following year.
Return Conditions
✓ Accepted Returns
Items in new, unused condition with original tags attached
Items tried on indoors without signs of wear
Technical gear tested briefly in controlled indoor conditions
Items in original packaging with all accessories and documentation
Defective items regardless of use (covered by warranty)
✗ Non-Returnable Items
Items with obvious outdoor use, dirt, or damage
Personal care items and undergarments for hygiene reasons
Customized or personalized items
Items damaged by misuse or normal wear and tear
Final sale or clearance items (marked as such)
How to Return Items
Initiate Your Return
Log into your account at explorenationalparks.store and select "Return Items" from your order history, or contact our customer service team at returns@explorenationalparks.store with your order number.
Receive Return Authorization
We'll email you a Return Merchandise Authorization (RMA) number and prepaid shipping label within 24 hours. This RMA is required for processing your return.
Package Your Items
Securely package your items in the original box if available, or any suitable packaging. Include the RMA number and packing slip. Attach the prepaid shipping label.
Ship Your Return
Drop off at any authorized shipping location or schedule a pickup. You'll receive tracking information to monitor your return shipment.
Processing & Refund
We'll inspect your return within 2-3 business days of receipt and process your refund or exchange. You'll receive email confirmation once complete.
Exchanges
Size & Color Exchanges
Need a different size or color? We offer free exchanges for the same item in different specifications, subject to availability.
- Free exchange shipping both ways
- Same return timeframes apply
- Original item must be in new condition
Different Item Exchange
Want to exchange for a completely different product? We'll process it as a return and new purchase.
- Price difference will be charged or refunded
- New item ships once return is received
- Subject to product availability
Refund Processing
Credit/Debit Cards
3-5 business days
PayPal
1-3 business days
Store Credit
Instant (upon approval)
Note: Refunds will be processed to the original payment method. Original shipping costs are non-refundable unless the return is due to our error or a defective product.
International Returns
International customers can return items following the same process, with these additional considerations:
Shipping Costs
International return shipping costs are the customer's responsibility unless the return is due to our error or product defect.
Customs & Duties
Any customs duties or fees incurred during the return process are the customer's responsibility.
Extended Timeline
International returns may take 7-14 business days for processing due to shipping and customs clearance.
Required Documentation
Include customs forms and RMA number clearly visible on the package exterior.
Warranty & Defective Items
If you receive a defective item or it fails due to a manufacturing defect, we'll make it right with no questions asked.
Manufacturing Defects
- • Free return shipping
- • Full refund or replacement
- • No time limit for valid warranty claims
- • Expedited processing
Brand Warranties
- • Many brands offer extended warranties
- • We facilitate warranty claims
- • Direct brand support when applicable
- • Lifetime warranties on select items
Need Help with Your Return?
Our customer service team is here to help make your return process as smooth as possible.
Email Support
returns@explorenationalparks.store
Response within 24 hours
Phone Support
1-800-TRAILGEAR
Mon-Fri 8AM-6PM PST
Live Chat
Available on website
Mon-Fri 9AM-5PM PST
Account Portal
Self-service returns
24/7 access
Return Address: TrailGear Pro Returns, 1234 Mountain View Drive, Outdoor Valley, CA 90210
Our Promise to You
At TrailGear Pro, your satisfaction is our top priority. We're committed to providing exceptional outdoor gear and even better customer service. If you have any questions about returns or exchanges, don't hesitate to reach out. We're here to help you gear up for your next adventure!
Last updated: December 2024 | This policy is subject to change without notice